FAQ: Delivery

What is the minimum order?

We do not have a minimum order.

What is the fuel surcharge?

As of March 21, 2008, we have reluctantly instituted a modest fuel surcharge to every order, in order to offset the rising cost of fuel.

As you are no doubt aware, oil prices have risen drastically over the past 2 years, and have just hit yet another record high. We are a small family-owned company, and fuel is normally our third largest direct expense, after staff and rent – and it affects our costs of operation in countless other ways. In the past year and a half, fuel surcharges from our suppliers have increased tremendously. Until now, Costless Express has absorbed these costs as an operating expense without raising prices, while most of our competitors have implemented fuel surcharges years ago.

At the end of each month, we will review the average regular grade gas prices for the preceding month and make adjustments to the fee based on the cost per litre. The table below illustrates how the surcharge will be applied, beginning with a $1.00 fuel surcharge at $.75/litre and increasing based on the ranges identified. The surcharge will increase in the same increments should fuel prices rise above $1.80/litre.

Unless an order is specifically exempt, this fee will be charged to all customers and appear on invoices as a separate line item. Both GST and provincial sales taxes will apply. Individual order size and delivery location have no bearing on the surcharge and regular delivery terms still apply.

The following order types are exempt from the surcharge:

• Back orders, order corrections, orders for pick-up and no-charge orders
• Special orders shipped directly to the customer from the supplier
• Orders that already have an ‘order handling charge’ applied.

The environment is in distress, and energy prices continue to climb, but there are things Costless Express, you and your company can do to ease this problem. Please consider placing bigger, less frequent orders to offset the numbers of deliveries and trucks on the road.

How do I get free delivery?

All orders placed before 1 pm will be delivered free the very next business day! Free delivery is limited to our local trading area. Please call for our out of town shipping rates.

When do I have to place my order to have it delivered the next business day?

Placing your order by 1:00 pm PST (Monday – Friday) will guarantee delivery the very next business day. Orders outside our local trading area may take longer.

Can I have my order delivered on a weekend?

Costless Express does not currently provide Saturday or Sunday deliveries.

Do you ship outside the Lower Mainland?

Yes, we can ship your order anywhere in Canada and the United States. Currently we ship most of our orders within British Columbia in one – two business days. If you would like to find out more information about out of town deliveries, please call our Costless Express Sales Department at (604) 444-4467.

Can I track my order?

You have enough things to worry about without wondering where your order is. Costless Express is proud to boast a 99.8% on time same and next business day delivery rate! (With Mother Nature’s co-operation, of course.) If you place your order before 1:00 pm PST (Monday – Friday), it will be delivered the very next business day by 5:00 pm PST within our local trading area. If you require an exact time of delivery or would like to request a special time, we are here to accommodate you. Please call our Sales Department at (604) 444-4467.

Do you use couriers or your own trucks?

Both! Costless Express is proud of our own fleet of identifiable trucks and friendly, trained, uniformed drivers, but we are also very happy with our external fleet of trucks from the exceptional courier companies we have hand picked.

Your order will be delivered on time, every time! This we guarantee. Our driver will sort your order, stock your cupboards, stack copy paper or whatever it takes to make your delivery from Costless Express the easiest part of your day. Evem singing Happy Birthday is not out of the question!

What if my order is damaged or missing an item?

If your order arrives in a less than perfect condition, we want to know about it. Please contact our sales department immediately at (604) 444-4467 so we can correct the situation.

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