FAQ:
How To Order
How
do I place an order?
You
can order products quickly by first clicking on the Start Shopping
button on our home page. We offer two convenient ways to buy products
from Costless Express.
1. Express Order
This
popular method is a great alternative to phoning or faxing in
your orders. Simply Login with your User Name and Password, and
then begin your order. With your printed catalogue as your reference,
just fill in the item number and quantity of each of the product(s)
you would like to order. Proceed to check out and verify your
shipping information and then submit your order. It’s that
easy!
2. Order Center
We
have built one of the most user-friendly yet sophisticated sites
on the internet. Our Order Center is full of features like Special
Buys, Quick Search, Favorite Lists, Contract Pricing, Past Order
History and Multiple Purchasing.
To
take full advantage of these features we request that you Open
an Account. Your new account number and password will be issued
to you within one hour*…guaranteed.
*
During Costless Express business hours Monday – Friday,
8:00 am – 5:00 pm PST (excluding statutory holidays)
What
method of payment can I use?
- Visa
- MasterCard
- Costless
Express Account (upon approval)
What
taxes will I pay?
PST
and GST will be charged as applicable.
When
will my order be delivered?
Placing
your order by 1:00 pm PST (Monday – Friday excluding statutory
holidays) will guarantee delivery the next business day.
Can
I change an order after it has been submitted?
Of
course… you are the customer. We do ask that you call us as
soon as possible to give us time to try and adjust your order. Remember,
we move at lightning speed and your order is usually shipped in
less than 2 hours from the time we receive it. An adjustments could
result in a delay of our same business day delivery guarantee.
When
will my credit card be charged?
Once
your order has been picked, invoiced and double checked for quality
control, your credit card will be processed for exactly what is
shipped.
How
and when will I receive my final invoice for my order?
Starting
May 12, 2009, we will be emailing you your invoice on the day of
delivery. You will find a detailed packing slip attached with the
products we deliver to you.
In
the past, we sent a paper invoice with the order, but recent customer
feedback told us that many would prefer to have the invoice emailed
directly to their accounting department on the day of delivery.
If
you have a specific Accounts Payable email address that you would
prefer to receive your invoices, please contact our Accounting department
at 604-444-4467 option #2.
Invoices
by email is one of several initiatives that Costless Express began
rolling out on Earth Day 2009. By eliminating almost all outgoing
invoices and statements, we are able to reduce our paper consumption
by removing two pieces of paper from every order we process in our
system. We have also switched all remaining paper in our system,
including our packing slips, to 100% recycled Harbor 100 copy paper.
This effort nets a savings of 4420 pounds of greenhouse gases, 2240
pounds of solid waste, 28 million BTUs of energy and 20,104 gallons
of water!
I
am a Reseller; can I buy my inventory from Costless Express?
Yes.
With over $10 million dollars in inventory, we are ready for any
size order. Don’t forget to supply your resale tax number.
Limits may apply at our discretion.
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