FAQ: How To Order

How do I place an order?

You can order products quickly by first clicking on the Start Shopping button on our home page. We offer two convenient ways to buy products from Costless Express.

1. Express Order

This popular method is a great alternative to phoning or faxing in your orders. Simply Login with your User Name and Password, and then begin your order. With your printed catalogue as your reference, just fill in the item number and quantity of each of the product(s) you would like to order. Proceed to check out and verify your shipping information and then submit your order. It’s that easy!

2. Order Center

We have built one of the most user-friendly yet sophisticated sites on the internet. Our Order Center is full of features like Special Buys, Quick Search, Favorite Lists, Contract Pricing, Past Order History and Multiple Purchasing.

To take full advantage of these features we request that you Open an Account. Your new account number and password will be issued to you within one hour*…guaranteed.

* During Costless Express business hours Monday – Friday, 8:00 am – 5:00 pm PST (excluding statutory holidays)

What method of payment can I use?

• Visa
• MasterCard
• Costless Express Account (upon approval)

What taxes will I pay?

PST and GST will be charged as applicable.

When will my order be delivered?

Placing your order by 1:00 pm PST (Monday – Friday excluding statutory holidays) will guarantee delivery the very same business day.

Can I change an order after it has been submitted?

Of course… you are the customer. We do ask that you call us as soon as possible to give us time to try and adjust your order. Remember, we move at lightning speed and your order is usually shipped in less than 2 hours from the time we receive it. An adjustments could result in a delay of our same business day delivery guarantee.

When will my credit card be charged?

Once your order has been picked, invoiced and double checked for quality control, your credit card will be processed for exactly what is shipped.

When will I receive my final invoice for my order?

Orders delivered via our drivers come hand delivered with a final invoice. Orders delivered via our couriers, come with the invoice enclosed in the order.

I am a Reseller; can I buy my inventory from Costless Express?

Yes. With over $10 million dollars in inventory, we are ready for any size order. Don’t forget to supply your resale tax number. Limits may apply at our discretion.

Help/FAQ Main

• Overview
• Opening an Account
• How To Order
• Payment
• Returns & Credits
• Pricing
• Delivery
• Security & Privacy