FAQ: Returns

What is Costless Express’ satisfaction guarantee?

If you are not 100% satisfied with your purchase for any reason, please let us know within 30 days of purchase. Return it in its original condition and we will gladly replace or refund the item for every penny that you purchased it for.

What are the exceptions to our Return/Exchange policy?

Perishable products and products that are not re-sellable will not be able to be returned. Products purchased more than 30 days of the purchase will not be eligible for a return or exchange.

What if there is an item missing on my order?

If you find any problems with your delivered order, please call us immediately at (604) 444-4467 so we can set things right.

Can I send and item back without contacting you?

We have carefully set up systems to make all your dealings with Costless Express go as smooth as possible. Please do not send any product back to us if we have not given you a Return Authorization (RA) number. Please call us at (604) 444-4467 or toll free at 1-888-444-4549.

After I return an item, when will I receive my credit?

After an item has been returned to our credit facility, we guarantee to process your credit in less than 24 hours during our business hours of Monday – Friday, 8:00 am – 5:00 pm PST.

Your credit will be added to your account and a copy will be faxed to you the same day. All items being returned to our credit facility must first have a Return Authorization (RA) number so a credit can be issued to your account. Please call our Customer Care Department at (604) 444-4467.

Return Authorization Policy

In the event you would like to return an item, please follow these steps. Please do not return to Costco locations.

1. The Costless Express invoice must be faxed to 604-444-4302 first to receive a return authorization number (RA#). Please specify the item to be returned & the reason for the return.
2. The invoice will be faxed back to you the same day with the RA# written on the invoice, if the items are deemed returnable.
3. The invoice must be attached to the item with the RA# written on the invoice, or no credit will be issued.
4. The item must be returned unopened; in its original packaging & in resaleable condition. Please do not write on the original packaging.
5. The items must be returned within 30 days of sale to receive a full credit.
6. If the item is returned after 30 days and up to 40 days, a 20% restocking charge will be applied.
7. If an item is returned after 40 days, a credit will not be issued.
8. Items can be given to your driver or courier when they drop off your next order, or dropped off at Costless Express.
9. Our driver or a courier will not be sent specifically to pick up items for return.

Help/FAQ Main

• Overview
• Opening an Account
• How To Order
• Payment
• Returns & Credits
• Pricing
• Delivery
• Security & Privacy