Date Posted: February 13, 2008 (Closing March 21, 2008)
Title: Inside Customer Service/Account Manager Rep-Office Products
Education: High School or Equivalent
Salary: $14hr - $19.50hr
Job Type: Full Time
Openings: 2

Job Description:
Position: Inside Customer Service/Account Manager Representative
Location: Coquitlam (bus/sky train route).
Hours: Monday to Friday from 8:30 am to 5:00 pm
Pay: Competetive Hourly Pay Plus Commission

The Costless Express Story
We take great pride in everything we do...and have fun doing it!

*We Are Now A Carbon Neutral Company!*

We are a successful Coquitlam based Office supply, coffee and lunchroom supplier to businesses. We have been in business for 18 years and deliver thousands of products through our catalogue and easy to use website. We're unique in our market and our customers love our super low prices, selection and fanatical customer service.

Duties:
Working in our Sales Call Centre (100% telephone contact with business clients) you will manage your accounts through daily phone and email contact. Account Management focuses on retaining and developing above average Costless Express Business Delivery Customers. Monthly contacts range from sales calls focusing on differing products and categories to service escalation calls. The Customer Service/Account Manager Representative is responsible for the satisfaction, growth and development of his/her account base of 300+ accounts. Discover and analyze prospects needs, determine which features/benefits of Costless Express will appeal the most to the customer and present those features/benefits.

Requirements:
In this position you will…

Develop customer relationships through regular customer contact over the phone to drive sales.
Review customer purchases and recommend purchase saving opportunities
Meet or exceed sales and gross profit goals through customer interaction on spending patterns and new product opportunities
Provide training to customers on account ordering and processing
Meet or exceed productivity goals of 75 total in/outbound contacts to account base per day.
Handle all call-backs or inbound calls
Utilize contact management software & order entry system to track and capture appropriate/required information.
Promote Costless Express features and benefits appropriately based on customers' needs.
Drive a minimum of 80% of active account base to purchase each month.
Act as the customer's primary liaison to Costless Express in regards to product, pricing, billing, etc.

Competencies, Technical skills and experience required for this position:

Outstanding Customer Service and Communication Skills
Demonstrated ability to overcome multiple objections in the course of a call.
Demonstrated ability to persuade others and problem solve individual customer concerns.
Demonstrated individual motivation and ability to multi-task.
Maintains a high level of personal standards and conduct
Ability to work with people of all levels within the organization
Strong organizational skills with attention to detail
Detail problem solving skills and sound decision making skills
Completion of High school, GED or equivalent years of work experience (i.e. +5 yrs customer service).
Minimum 2 years blended customer service and sales experiences.
Office Supplies and/or Office Coffee Sales preferred
Experience with DDMS Sales Systems and Goldmine an asset
Keyboard/typing skills required. Basic PC knowledge and Internet Savvy

We offer:

Continuous challenges & fast paced environment
A fun friendly team atmosphere
A company that really values your contribution
A fast growing company that makes a difference to it’s customers and the environment
A unique product mix and marketing approach that is totally different in the Office Supply market.
18 years of growth and success

Comprehensive Rewards Package:

Compeitive hourly pay
Commission, bonuses, spiffs and prizes
Flexible Medical and Dental Plan
2 weeks vacation after 1st year, 3 weeks' vacation after 3 years, 4 weeks after 5
Comprehensive Flex benefits
Advancement opportunities based on performance
Employee Recognition and Staff Parties
Product Purchase Plan at Cost

Apply today!

Contact:
Costless Express Ltd.
Fax: 604-444-4302
Email: jobs2008@costlessexpress.com
Website: www.costlessexpress.com